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Pixel watch acreen

Balintfarkas
Investigator
Investigator

‎09-09-2024 06:49 AM

Hello I've got my pixel watch on last Friday when I receive it had a dead pixel line in it . Woke up Saturday now is 2 lines in it . Tried to do the throbleshooting as resetting then updating it . Stayed on .

Went to the shop they couldn't help because I ordered it online .

Called the support they can't help because is not a phone .

 

All I want is to swap it to a working one . Someone help me please1000023198.jpg

 

0 Helpful
7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎09-09-2024 08:17 AM - edited ‎09-09-2024 08:20 AM

@Balintfarkas    Where did you get it from ?    If it was from a EE store go back to that store as you have 12 days to  report a fault, if it was an online or phone sale customer services can help.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Balintfarkas
Investigator
Investigator
In response to Chris_B

‎09-09-2024 12:27 PM

I've get it online from EE. Phone sales costumer only do phone or tablet . I was in the phone with them 2 times .

0 Helpful
Balintfarkas
Investigator
Investigator
In response to Chris_B

‎09-09-2024 12:29 PM - last edited on ‎09-09-2024 12:37 PM by

No it wasn't . I paid for it . Got it from online EE store . 

Order No: SO************

 

[Mod Edit: Removed order number from public post]

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Balintfarkas

‎09-09-2024 02:10 PM

@Balintfarkas  Try calling again.    It’s a product with a contract so customer service can help. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Peter_W
EE Community Support Team
In response to Balintfarkas

‎09-09-2024 02:54 PM

Good afternoon @Balintfarkas 

Thanks for reaching out to us about this.

Like @Chris_B mentioned, our technical support team are 100% able to help if you have a faulty watch that you purchased on contract. 

If you call us on 150 from your EE mobile, follow the options towards mobile support and watches come under the same category as phones, tablets and connected devices.

Peter

Matt_124
Star Contributor
Star Contributor
In response to Peter_W

‎09-09-2024 03:08 PM

Hi Peter,

Based on the info provided by the OP it seems like this was a purchase from the EE Store (formerly BT Shop) and as such 150 aren't able to support as its not a connected product with a contract.

I believe an email needs to be sent to enquire-store@ee.co.uk as they deal with these orders and purchases.

Peter_W
EE Community Support Team
In response to Matt_124

‎09-09-2024 03:35 PM

Thanks @Matt_124, my assumption with the OP was that it was a connected watch, but as you mentioned EE Store purchases are a bit different. 

All the contact details for support with devices purchased outright through the EE Store can be found on our help pages here.

Peter