Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Broken Google Pixel

Hello, Currently I have a Google Pixel, however the phone has broke. I went into Carphone Warehouse/Curry’s to see what they could do and they said they cannot do anything as the phone is broken. I am sill currently paying the contract. What do I do ...

Screen burn in on year old Pixel 7 Pro

Hi folks, I've had my Google Pixel 7 Pro for just over a year on contract and it's a brilliant device, but I noticed recently that there is burn in on the top for where the clock, battery icons would be and two at the bottom as well. It's pretty fain...

Resolved! No signal after updating phone

Hi. I updated my samgsung over night and now it saying no signal or data just connects to wifi.I have turned it on and off. Any idea?

Sony Xperia L4 not recognising SD card to save

How do I to unblock my mobile if I have forgot the pattern?

Failing international calls on VoLTE/Wifi calling

Hi,My Samsung S21+ 5G is unable to place international calls on 1p mobile (EE network) if VoLTE or Wifi calling is enabled. A call just drops without a ringtone and a "Call ended" message is displayed. Calls to UK destinations are not affected at all...

Visual Service

Is this a joke. My phone is not sending texts. I ring 150 and receive the message "Want to talk to someone? Press "1" and hang up and you'll receive a text." (Don't have to hang up - I am cut off)I received the text which offered me various options w...

Not loving my Pixel Watch 2

I recently bought a new Pixel 8 pro and I really love it, but on the same contract I added a Pixel Watch 2, and I really don't like it very much. I'm paying $18 a month for the watch, has anyone tried to return a watch they are paying monthly for? Is...

“Enter network unlock code. Your phone isn’t allowed to use this SIM card”.

My phone has just returned from my Insurer's repairers. Started it up and got the message “Enter network unlock code. Your phone isn’t allowed to use this SIM card” after the SIM card was inserted. How can I get this rectified? Thanks

upgraded but my plan not assigned to number

selected my upgrade phone and package. received my phone transferred my old date but i have nothing texts/calls etc assigned to the new phone, it doesnt state in my account either when i log in? it still says i have my old phone?