cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

new phone today

andy-mac
Investigator
Investigator

new phone today almost finished set up answered door and came back, pushed button to get the screen to come back on to see if my data had transfered from my old phone and the new one is asking for a password . ive tried all of mine, it says all are incorrect doesn't  give me another option . any suggestions. 

5 REPLIES 5
killyouridols08
Prodigious Contributor
Prodigious Contributor

Odd. Which Device is it?

bristolian
EE Community Star
EE Community Star

What is your old phone? What is your new phone?

What app are you using to transfer user-data between the two?

s9 to a35 i think it's smartswitch ,the app they said to use
a35
bristolian
EE Community Star
EE Community Star

This may be the password for your Samsung account that acts as gatekeeper for all Smart-Switch backups.

But perhaps worth having a search and/or ask on the Samsung forum too - https://eu.community.samsung.com