Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Galaxy A34 5G Wifi calling issue

My wife is reporting that her A34 has audio trouble when people call her and she is at home on the Wifi. People say they cannot hear her, but she can hear them.I called her from well beyond the Wifi range (and also on EE). I could hear her, but I cou...

Resolved! Add on

Hi, I have a new Lenovo tablet and chose the Microsoft 365 as my included add on to my plan, how do I get this on my tablet? I downloaded the app but it’s requesting payment following a free trialcan anyone help pleasethanks

Speed of mobile connection and buffering.. is anyone else having the same proble

I've been having very poor connection issues for a few weeks and it's buffering more than ever?Any suggestions before I change to a different network?

Sony Xperia 1vi EE Contract and Upgrade

Hi there, In case anyone was wondering, the latest Sony Xperia 1vi handset is now available for pre order on EE for new contract and upgrade.It is also available on (for me ) the immensely useful Flex Pay where the handset cost is split from the airt...

Xperia 1 VI EE Contracts?

Does anyone know if EE are getting the new Sony Xperia 1 VI on contract? I stupidly believed the person on the phone in January when I signed up for a sim only deal that I'd be able to upgrade to this phone or cancel my contract if EE didn't have it....

Sony Xperia 1 V Poor Performance

I added an additional line to my account with the Xperia 1 V. So disappointed with performance - so many issues compared to my iPhone 15 Pro Max. I have 500mb internet, which my iPhone matches in speed tests. The Xperia maxes out at around 150mb over...

how do i get 4g on my phone

Re: EE have lost my phone

Hi this has happened to me, how did you get it resolved? Trafford Centre EE don't know how to resolve it at all!

"SIM card is Perso locked"

Hi, I've been trying to give my daughter my old Sony Experia 10 II phone, but when I insert her Lebara SIM into the Sony it says "SIM card is Perso Locked" and asks for an unlock code.However, the EE website says that the IMEI number IS unlocked and ...

Esim is not working and showing 00000000

Hello,I cannot make any phone calls and my esim is not working. I cannot call 150 or any other number. For any calls I make, it says “you dialled and incorrect number. Please check…” could you please help me?