Android Devices

Discussion about devices operating on Android including unlocking your device

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Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62376 Views
  • 91 replies
  • 28 Helpful

Recycled old android phone

Hello,I have returned my old mobile phone and have proof device was delivered last week. However I have had 2 texts and two emails chasing for the phone since it was delivered saying I am going to be charged over £200 a month as phone not received.In...

Can EE unlock a phone supplied by BT mobile?

Hi there,A few years ago I had a BT mobile supplied Huawei Mate 20 Pro. I switched to EE when it's contract was up and completely forgot about the Mate 20 Pro as I got a new phone at the time of moving to EE.How can I get the Mate 20 Pro unlocked? Th...

carguy143 by Established Contributor
  • 457 Views
  • 3 replies
  • 1 Helpful

unlock not working

I recently bought a phone from overseas (UK). This phone (Galaxy A3 2015) is locked by EE. I have gotten an unlock code and it will not work (Maybe because I am in Australia). Somebody please help. I keep getting "Network Unlock Request Unsuccessful"...

zodley by Explorer
  • 2460 Views
  • 4 replies
  • 2 Helpful

Re: Phone repair

Hi Leanne, Any chance there are any approximate estimations for these repairs/returns? My phone is also being exchanged and it has been already over a week with no update.In store they say they have nothing to do with it as the repair shop is a 3rd p...

DanielaG by Visitor
  • 364 Views
  • 1 replies
  • 0 Helpful

Samsung S23 Ultra Sim connection issues

HelloI upgraded to a Samsung S23 Ultra refurbished phone on 15th December and have only just set the phone up the last few days. I have dual sim inside the phone and both sims intermittently display no sim with the circle with a cross through icon sh...

Kaywest by Investigator
  • 1697 Views
  • 4 replies
  • 0 Helpful

Keypad not working

When I ring a call centre the numbers on my keypad aren't working to choose options, also to delete/repeat voicemails? Any suggestions please

Gav70 by Explorer
  • 1114 Views
  • 7 replies
  • 0 Helpful

Mobile keeps switching off intermittently

Hiya,Since an EE update on my mobile last week. My mobile intermittently turns itself off or freezes on the start up Galaxy logo. I have to press volume down and start button to reset it. This has happened a number of times now since last week. Any r...

Sbreak1 by Investigator
  • 752 Views
  • 7 replies
  • 0 Helpful