Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! WI-FI Calling on Samsung Galaxy S24+

I am using a Samsung Galaxy S24+ bought abroad, with an EE Pay-As-You-Go / Prepaid SIM Card.I do not see the Wi-Fi calling option in Settings.Is that due to the phone, or due to EE not supporting it for PAYG customers? And what about VoLTE and 5G?

Galaxy A05s set up in progress?

This settings symbol won’t go away.the phone/system is asking for a verification code on my old phone that has completely packed up, hence a new phone today.Just need to get rid of this symbol please.

Samsung s23 Ultra no longer charging via plug

Hello, My S23 is no longer charging via plug. I've cleaned it out, changed the plugs, cables and tried multiple points of access. It is charging via USB and through a powerbank, albeit slowly. I've had the phone less than a year, is there anything I ...

Storage increase on a samsung A04s

How do I increase the storage on a samsung A04s?

SIM not provisioned for voice

I have just brought a new phone (unlocked) but when I put my SIM card in it wouldn't register to a network. I switched it off and on again a few times, cleaned the SIM etc. I ordered a replacement SIM card from EE but that also does not work. I now h...

Samsung a15/smart watches

Hi, can anyone please recommend a smart watch that is compatible with an Samsung a15 please? Thank you

Price of repairs

Just wanted to raise that the website guide prices are nowhere near what the actual quote for repairs are in store. Booked a repair appointment for a Samsung Galaxy S22 Ultra... it says £230 for a screen repair on the EE website. When I got in store ...

Trying to unlock my Huawei P30 Pro

Hi, I am selling my phone and need it to be unlocked from the EE network. I have gotten as far as receiving the unlock code but when I click next steps it asks me for my IMEI again. I have seen others have the same issue and the resolution being to p...

Find imei number for broken phone in order to fix it

Hey, I'm Claudia.My phone is broken and need to fix it. To fix I need my IMEI number in order to book a repair and fix my phone. My phone is Samsung A52S 5G. Any ideas on what I can do? Need my phone to be fixed before the weekend. Thank you

Google Pixel 6a

I've had the Google 6 for about 9 months . The battery. on the whole is okay but on several occasions in the last week I had the black screen of death where I am having to try and re-start the phone after it has switched itself off overnight. The ph...