Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 63046 Views
  • 91 replies
  • 28 Helpful

Galaxy S22 battery replacement

Hi. My s22 which is 1.5 years old drain battery rapidly in 15 mins. The battery has swollen which resulted in lifting of back panel. I want the battery to be replaced with original samsung battery. I have scheduled an appointment on saturday with boo...

My Z flip 5 damaged from store to repair centre.

Took my phone to my local EE store as in warranty only had since September,  the store manager and tech expert both said it was in excellent condition no marks or dents.But now the repair centre say I have done the damage and sent pictures and it has...

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Rooting my Pixel 6a warenty concerns

I have a Google Pixel 6a (From EE) and i was thinking about rooting it however a thought popped in my mind, would this violate my insurance/warenty plan or possibly lead to any extra charges? 

Google Pixel 7a battery drain

My Pixel 7a has a terrible battery life - it's a new phone but the charge drops incredibly quickly. For instance this morning, I turned my phone off for a work meeting. The charge was 93% at this point. When I turned the phone back on, it's now 28%. ...

ESIM

Hi! So i want to activate my esim but my sim card is stuck in my phone and its not going to come out. Is there anyway of activating my esim without it?Thanks!

GALAXY S10

My Samsung Galaxy S10 has suddenly refused totransfer files to my PC, it will charge only but wontgive me the option to transfer files?

DGE by Visitor
  • 404 Views
  • 2 replies
  • 0 Helpful

EE mobile warranty repairs, factory resetting phone

Hi, I have a s23 ultra that has developed a charging port fault. Samsung warranty are offering for one of the EE stores to carry out the repair. My question is must the phone be completely factory reset with all the data wiped before EE will touch th...

Buklau by Visitor
  • 627 Views
  • 3 replies
  • 2 Helpful

Galaxy Z Flip 3 screen issues

Hi,I have a galaxy z flip 3, had it about 7 months and started seeing issues when opening the phone it would black screen.This is a known issue with Samsung, i sent my phobe pff for inspection and they zoomed in 1000x on a mark not visible to the eye...

Kfrooj by Visitor
  • 3876 Views
  • 7 replies
  • 1 Helpful

Samsung AO5s frozen

Any tips to unlocked a frozen Samsung AO5s please. Won't switch off, tried taking SIM out and have fully charged.

TR425 by Visitor
  • 346 Views
  • 1 replies
  • 1 Helpful