Why cant i see Pictures that im sending now on my phone,

[Giggsandsally]

I've just got new device Samsung 25 ultra, and now my partner can't post me pictures or I can't view them.whats the problem. 

[Chris_B]

@Giggsandsally  Are pictures sending from your partners device ?   Do they show as failed to send ?  
Because this isn’t the same thing as not being visible on your device.    

What device are they using ?

 Is this a RCS message?   A MMS message?  

[XRaySpeX]

For most phones, you can download the settings needed for MMS from the online set up tool