10-01-2025 12:51 PM
Hi,
My Google Pixel 4A is eligible for free battery replacement under the so-called "appeasement programme". Google's repair pages suggest that the battery swap can be done at EE stores, some "same day" others "7-10 days". I would like to check that if I book an appointment at a store showing "same day" eg Portsmouth, whether it will be possible to do the battery change (a) while I wait, and (b) free of charge.
Thanks!
10-01-2025 02:05 PM
@robjordan if the store states that it does same day repairs, then yes it will be the same day they might not be able to do it straight away as it depends what other devices they are working on.
11-01-2025 09:24 AM
Rob; i suggest you call the area 'while-u-wait' branch and ask them directly - i did (Pompey EE) and was told it would not be same-day turnaround as the phones get sent on to a.n.other place (didn't quite catch where they said, Beaconsfield or somewhere similar-sounding) for the work... Updates installed, my wife's phone is now misbehaving. Mine is rather reduced (available) battery life...
good luck
12-01-2025 06:08 AM
Thanks for the reply, appreciate you taking time to share info. So I guess we can't rely on the status of stores in the Google list. My nearest store (Eastleigh) says 7-10 days, and it's a trek to get to Portsmouth. It would be disappointing to get there and find it still needs to be sent away. Maybe I just have to bite the bullet and have it sent away.
13-01-2025 06:08 PM
Hi
I went into an EE store today and was told by an advisor that they could not replace the battery for my pixel 4a after the software update. My battery now drains so quicky. Why have Google emailed saying go to your nearest store to have it replaced, when I was told the complete opposite. Who is telling the truth , I would like clarification please from EE.
15-01-2025 06:06 PM
I had mine replaced today, taking around 2hrs 20min. The Google published list as to who can do it 'while you wait' in Edinburgh is not correct. Luckily there was another option in the same shopping mall just along from the non-compliant repairer. I used iSmash which is part of the Sky empire. Prior to replacement the only effect after the OS update, was a much reduced battery life. I have yet to evaluate the new battery.
16-01-2025 12:29 AM
They would need to have the battery in stock AND be advised by google to authorise replacement under the scheme. It's a Google scheme, not EE's responsibility, and only EE stores are approved for some reason. The only ones within a day trip pf me don't have the part in stock (I doubt any will - very unlikely for what is considered an old phone). The ones within an acceptable distance of me aren't in the scheme. Any of them, whether Google says 'walk in' or not, will most likely end up sending it back to the repair centre who DO have parts. I spoke to various EE stores, I spoke 'a bit grumpily' with Google, and Google couldn't provide any options which did in fact solve the problem nor have any way of identifying a store who would have the battery in stock and hence be 'walk in' in reality. So not exactly impressive. Overall cost and hassle of just buying a used Pixel 5 (same size, probably just enough 'better' than it won't feel a total waste) is probably less than trying to replace, and claim the derisory £40 ($50) 'appeasement' instead.
After a couple of days I'm finding the battery behaviour is improving. I think it's more to do with calibration than anything, so the chips or coding in just *some* batteries is going to be not playing well with the upgrade. Still reduced and still a bit oidd (no 'fast charging' happens, seems to randomly all night or an hour to fully charge, won't get to 100% without unplugging then plugging back in again...). But it's way better than post upgrade day 1 when it got to 0% in a few hours, and it lasting a bit over a day again.
20-01-2025 12:53 PM
My local EE shop said they weren't able to do it yet as they hadn't officially had the go ahead from Google. Said if they input the phones serial number it would come up as out of warranty so couldn't be done under their free repair scheme. I was advised to contact Google, haven't heard back from them yet
24-01-2025 05:51 PM
I took mine to the Bolton store, and the said they will charge me £70 and would have to send my phone away for 3 weeks, even though it's a repair same day store, no help at all.
24-01-2025 10:13 PM
Google have now emailed today to say that my location (UK) isn't covered under the replacement programme....?! Seems very odd, going to query it tomorrow