I gave my phone into repair in the Portsmouth EE branch on Thursday. They said it was most likely a software issue, but in the circumstance the battery needed replacing they would contact me before any decisions. I was advised that most likely the phone will be ready to pick up Friday afternoon.
I logged into the portal on Friday and saw this message: "The device needs to be exchanged and the swap device has been requested". I have no idea what this means. It is now Saturday and I have heard nothing from EE or the store, and I am really confused on what is happening.
I have called the store 16 times. I even called surrounding stores just to see if there was another number or if they could pass on a message, but not a single store answered the phone. I am confused why they even have phone numbers if staff do not answer them. I even called at different times of the day.
It is quite far for me to go and I do not want to turn up to the store just to be sent away. Any advice on the message or who to contact would be appreciated as I am feeling really anxious about this whole situation.
Just to be clear, I only paid for the software repair and nothing else.
Thank you for reading!
