EE will not repair my new 2.5 months into contract iphone has stopped charging

[Mashman29]

Quick info, ive been an EE customer for years! and have 3 mobiles with them, broadband and TV. In late July i upgraded an end of contract phone to a Iphone 16 as good as new deal phone which has been great up till 2 weeks ago when it just stopped charging, I have taken it to the EE store in Cambridge where they have looked at the phone and said because there is a scratch on the screen they cant repair it and the out of warranty cost will be £650!!! to get a new handset. I just cant understand this, can anyone from EE help or how do i raise a formal complaint. Many Thanks.

[Mashman29]

Update : i have now been given back my non functioning phone as i wont pay £650 to repair it, it turns out the mother board is suspected as failed but still wont be repaired. Can someone @EE customer support please help or let me know how to complain as I really dont think its right to get a new contract phone in July and then told I will have to pay for a new phone because the main component has failed, 2.5 months later.

[Schockwave]

@Mashman29 , you can complain here:

https://ee.co.uk/help/contact-ee/complaint

[bristolian]

"Good as new" phones come with the same manufacturers warranty as brand-new ones - https://ee.co.uk/help/mobile/upgrade/whats-good-as-new 

Not to mention statutory rights.