I bought a Sony earpods via the EE app in the month of May 2025, on monthly contract. It stopped working completely like 2 months ago. I thought initially it was an issue with the charger and changed the charger but no luck. I tried connecting it with my partners phone, thinking it might be an issue with my phone, that didn't work either. So, I took it to my local EE store and I was asked to take it to a bigger store where engineers on site are available. But, the response I received when I got there, was very bad. I waited for over an hour for that store colleagues to tell me to contact Sony, as EE engineers do not repair Sony products.They tried sending me away by telling that I need to make an appointment and cannot just walk-in. However, I contacted Sony. They asked me to get a VAT receipt from EE, for which EE days they cannot provide me with one, as I did not buy the earpod on full payment. I have been contacting Sony and EE back and forth about the same and until now I have no solution and I am being asked to pay for the earpods even though it doesn't work. What can I do in this situation. I am stuck with something that doesn't work and I am still paying. Neither EE nor Sony wants to take responsibility, keep pushing me to other team. And EE billing says I have ti keep paying the bill though it doesn't work.
