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iphone 17 pro max not charging

MaddiexMarie
Explorer

I have had my iphone 17 pro max for a few months now probably just before christmas if not a little bit afterwards. it was working fine, completely fine. i was playing a game on it today and it was on 1% so i thought oh i will let it turn off. then go charge it after ive watched my show. so i did so. plugged it into my normal working charger that is in fact working on all other devices, didnt charge. no battery symbol not charging sound, nothing. dead as a rock. 

SO i try my ipad in the same charger and it works. i try another charger in my phone, nothing. I go in the bath come out and see if it has charged. Nothing. i even cleaned the battery hole. and nothing. I am so sick and tired of this. i have heard this is happening to multiple people and i am having to go to the store tomorrow to fix it. i swear if they charge me when it is not even my fault i will not be happy. it was working perfectly fine ALL day. including before it ran out!

3 REPLIES 3
Northerner
EE Community Star
EE Community Star

Hi @MaddiexMarie 

Why leave it to drain to 1%. 

Have you tried a soft reset after leaving it on charge for an hour. Also can you try wireless charging.

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

yes ive tried everything. ive used multiple chargers including fast chargers. i cant try wireless charger because i physically dont have one. ive tried to force reset it. ive left it for an hour. and there is nothing i dont want to go down to the EE store tomorrow to be charged for something that isnt my fault i didnt get insurance on this phone either. 😞

i also let it drain to 1% because i was busy at the time. i let it all the time and i never have this problem so i expected the same, no problems.