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Discussion about Apple's range of devices including unlocking your device

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Can't receive inbound calls

I recently moved across from Three and have had confirmation through the chat function that my number has been moved across with no issues. I can receive texts, however, I can't receive calls - it says I'm unavailable from the caller's end. My DND se...

Ganbouki by • Visitor
  • 432 Views
  • 2 replies
  • 4 Helpful

Looking for an update on lost mobile

To whom it may concern,I lost my mobile last month and raised the issue with the EE claims and insurance team. They are saying that they'll call me from over a month, but no one is really calling and not giving proper update.

Niyanth by • Explorer
  • 443 Views
  • 4 replies
  • 2 Helpful

contract

today i paid 30 pound upfront for a apple iphone and got a order number Order number: xko********* and heard nothing since ? does this mean i am receiving the phone or not and if not will i have my money returned  [Mod edit - removed order number]

Resolved! Apparently Apple Watch cellular add on not available

Hi,Can anyone clarify, I’ve just got off a call with tech after being unable to add cellular to my Apple Watch ultra 2 due to a problem with some peoples plans not linking, told to check back in a week. When I asked how long this had been an issue sh...

Resolved! Ported number but iPhone won’t change

Hey all. I’ve received a text from EE saying my old number has successfully ported over from my old phone. I can ring people and it shows the correct number. people who ring me on the correct number I can get these calls. However my iPhone displays t...

Data left on damaged Iphone picked up by DPD Courier

I made an insurance claim on my damaged Iphone, a replacement phone was delivered and I was asked to hand over my old phone. I still had all my data left on the phone but the courier still took the phone.I had backed up to my icloud, however having t...

janie42 by • Visitor
  • 524 Views
  • 2 replies
  • 2 Helpful

Can an series 7 Apple Watch be added to watch data

Hi, I thinking of changing my plan to the iPhone unlimited where I see you can get watch data included…. The t&cs say Apple 8,9 SE but I have a 7 with cellular and gps… do you think I could add the series 7? 

VixH80 by • Investigator
  • 634 Views
  • 5 replies
  • 3 Helpful

From blue to green on iMessage!

I don’t know why but my messages are now green to my sister and she is definitely an iPhone user. I’ve only recently realised as I had extra charges for sending picture messages!any idea why and how to resolve it?

Lamead by • Investigator
  • 887 Views
  • 6 replies
  • 3 Helpful

Apple Watch data plan issues

Every time I change my iPhone or have to unpair and repair my Apple Watch for whatever reason, I always have to spend hours on the phone to EE (usually multiple phone calls and scheduled callbacks with other teams) as there is an issue with the Apple...

angwyn by • Visitor
  • 4031 Views
  • 17 replies
  • 14 Helpful
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