@pecky4life you need to remove the device from your Apple account as once they receive it they can’t do anything with it. You also need to have it switched off. factory reset it as well.
You just need to return the phone. but the more packaging you can put round the phone the safer it will be from accidental damage whilst in transit.
retain all proof of postage, even if you decide to pay for insurance yourself.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
