Apple Devices

Resolved! iPhone 17 pro max

Placed an order a few days ago, got a confirmation number and email and the money has been taken but when trying to track the phone it’s saying that it’s waiting for confirmation? Anyone else had the same problem?

Inquiry about higher upfront payment option for Apple Watch Ultra 3

Dear EE Customer Support,I would like to ask whether it’s possible to order the Apple Watch Ultra 3 on a subscription plan while paying a larger upfront amount than usual.Specifically:What is the maximum upfront payment allowed in this case?Would thi...

Resolved! iphone 17 pro max pre-order, help

Hi,I pre-ordered an iPhone 17 Pro Max on September 13, 2025 and received an email confirmation, but when I try to check the order status, the EE website can’t find it. I don’t understand—will it only be visible after the phone has been shipped? I jus...

Resolved! Apple IPhone 17 pro max 28 days despite me pre ordering!!

Hi,I preordered the iPhone 17 pro max on orange and logged in at 1pm on the Friday 12 th September.due to app crashing I finally managed to order at 1.30pm and everything confirmed. I waited a week until release day and heard nothing. I followed th...

Resolved! Apple Watch Ultra 3

Hi, Wondered if someone could assist pre-ordered the Apple Watch Ultra 3 in titanium with a Milanese loop on the 13th of June, it’s now the 3rd of October and getting no updates. When I look at order details just get more than 28 days! That’s just an...

Resolved! Change of number

Hi all, recently got a new device on an upgrade and want to change my number due to it being connected to an old job. what would this come under when you phone 150? Is it technical support? as the options given don’t match my query therefore I don’t...

Resolved! Newly acquired iPhone 15 iOS 26.0.1, SIM from iPhone 13 not working 'No Service'

As per title.I have a newly acquired iPhone 15. During Data transfer it advised me to upgrade to iOS 26.0.1. This was successfully done on WiFi and the data transfer from my previous phone went smoothly.When I took the SIM from my working iPhone 13...