Skip to main content
Forum FAQ's

Apple Devices

Discussion about Apple's range of devices including unlocking your device

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

New iPhone 13 set-up

I've just received a new iPhone 13 and have followed the set-up instructions. However, while I can use my passcode to access the phone, it appears to be stuck on 'Software Update', an icon for Apple Inc342MB, then 'Download and Install' with a spinni...

Brand new iPhone 14 won’t sync

I have just purchased a brand new iPhone 14 I am trying to sync my previous iPhone 11. It has been stuck on waiting for software update for a few hours now. Surely this is not correct. Has anybody else had these issues? If so, how can we solve this o...

Old sim new phone

I have just put my sim I’ve always had from my iPhone 13 into my iPhone 16 and I cannot make calls? I have WiFi calling on. It just says failed. But on my WiFi I can text and use WhatsApp’s. Can anyone help? 

Order tracking not working

I ordered an upgrade on the 3rd of November, I had a confirmation email with a xko number but it states the tracking timed out and will not let me search for an update just want to know if somethings wrong or when will my phone come ?

Resolved! 6 months Apple fitness

Hi. I recently took out a 36 month Apple Watch contract with EE which came with six months free Apple fitness. I’ve Set up my watch, but have no idea how to activate The Apple fitness. Do I require an activation code? Any assistance greatly appreciat...

Prezzo77 by • Explorer
  • 354 Views
  • 3 replies
  • 2 Helpful

iphone 13 set up update stuck

i have a new iphone 13, wish to transfer my information from an se. but it is stuck on software update, now my old se is stating no sim, so unable to call ee for advise. my se is saying keep this iphone near the new iphone? 

MOO4 by • Investigator
  • 293 Views
  • 1 replies
  • 1 Helpful

Good human interaction.

Thank you Vidhi from customer services for patiently going through the current Tarif options. It is very refreshing to have spoken to a human on messaging instead of a robot. 

2025 by • Visitor
  • 246 Views
  • 1 replies
  • 0 Helpful

Resolved! Apple Watch Ultra 2 black Milanese M stock

Anyone know what’s going on with the stock of these at EE? Other major online stores seem to have these immediately available (delivery within a week or even next day) but I’ve been waiting since 06/10/24 - still not got any confirmation when it migh...

Monzie83 by • Visitor
  • 397 Views
  • 1 replies
  • 2 Helpful

Voicemail abroad

Hi I am abroad and trying to either put a voicemail on to let callers know I am an away or out call forwarding on. When I call through to voicemail and try to select option 2 to record a voicemail it doesn’t recognise the keypad - nothing happens whe...

Top Helpful authors
More