30-07-2026 09:28 PM
Hey ! Sorted an upgrade online for a new phone / contract . I received an email with the pre summary contract and an email from customer service to say thank you for my order and an order number .
this was 3 days ago and I haven’t had any update . The order number won’t work either .
31-07-2026 09:08 AM
Hi @samanthaX
It's great to hear that you've ordered a new upgrade.
Thanks for choosing us again as your network provider.
If you let me know the make, model, colour and memory size of the device that you've ordered, I can check our stock list and see if the device is in or out of stock.
Chris S