iPad not recognised by EE so can’t unlock!

[DonnieSparko]

Hi, I have a 4th Gen iPad Pro that I got through EE. It is out of contract and I got a free data SIM from Virgin that I wanted to use in it. When I try it is locked to EE.

Trouble is when I put the IMEI into the EE site it tells me it’s not one of their devices which of course it is.

What can I do? I don’t want some dodgy unloving place to do it so is this a long call to Customer Services?

Thanks,

Simon

[Chris_B]

@DonnieSparko   Just call customer services it’ll not take long and there is no charge to unlock your device. If you go elsewhere they will charge you and all they’ll do is contact EE to make this request.   

[DonnieSparko · Accepted solution]

Thanks Chris. I actually bit the bullet and called them and it took a little time but they did actually sort it out. Apparently it’s a regular issue with iPads.