Apple Devices

Resolved! iPhone 16+ white, 128GB

I have taken a new connection with the iPhone 16+ white, 128GB. It's on back order can you please advise on the delivery time scale.

Resolved! Now/ee

How do I watch Netflix/discovery+ on my iPad which is included in my package

Resolved! Upgrade

I have 5 devices on my account, 3 are not being used so I had taken the SIM cards out.i have since miss placed them. All were out of contract.i upgraded one of them on Sunday 2-11-2025, the new device came with DPD on the 3 rd but the driver would no...

iPhone 13 issues

Hi everyone, A few weeks ago I received a replacement iPhone 13 and it's had issues with identifying the cellular network and sim. I had two new sims put in and the same issue still persisted. The phone would continually just turn off or restart, app...

Resolved! EE upgrade for phones is joke

I have been an EE customer for the last 12 years, upgraded some many times without issue but its come to the point that I am so disappointed with the service I have had on 2 out of 3 phones to be upgraded, first one was December 2024 when I was loo...

Resolved! Apple one via EE not working on iPhone

I moved to a plan with included Apple One a couple of months ago. The link seemed to work and when I check on my phone under subscriptions it states I have the Apple One subscription active via EE, however on my phone none of the features work and I ...

Resolved! Formal Complaint – Misleading Information Regarding iPhone 17 Pro Max Order

Dear EE Customer Relations Team, I am writing to raise a formal complaint regarding misleading information I received when placing an order for an iPhone 17 Pro Max. During my initial call with your sales advisor, I was informed that if I chose the i...

iPhone 17 pro max wait

Order a IPhone 17 pro max Silver 256GB on the 3rd of October. Haven’t had any update since other than the confirmation email when I ordered. rang up last week and the guy on the phone told me I’d have the phone no longer than the 4th of November. Hav...

Resolved! iphone 16 plus order

i placed an order for the iphone 16 plus in teal (128gb) on october 25th. i called EE on october 30th, to which they said it would be dispatched on the 31st, however i've had no updates and it isn't dispatched. i can't get through to EE customer ser...

Resolved! Apple Watch Ultra 3 Order

Afternoon all,I ordered the Ultra 3 in Natural Titanium with the Milanese loop on the 20th September, and I’m still waiting. The dispatch times have changed from more than 28 days to within 7 days on the website and I’m 42 days in now.When I try and ...