Apple Devices

Resolved! AirPod 4 for Promotional Offer £1

Recently purchased 2 x IPhone 16e's through contract on the 9th February 2026, with this purchase I was told I would receive a voucher code to enter into the EE website to redeem for my headphones. I waited the 30 days, called up, said they would sen...

Resolved! AirPod Max 2 (not 2nd gen)

Apologies if this has already been posted I couldn’t find another post myself.the new Max’s which were released yesterday. Not the Gen 2 (version 1s with USB C) but the actual new ones.will these be available to EE aswell, and if so any idea on dates...

Resolved! Re: EE will not repair my new 2.5 months into contract iphone has stopped charging

I have been a EE customer for months now. I have paid my bill every month on Time for months but recently I have only just found out that my phone was not receiving phone calls or taxis for four months now and I did not receive calls of a taxi for th...

I don't understand what is happening with my repair

I gave my phone into repair in the Portsmouth EE branch on Thursday. They said it was most likely a software issue, but in the circumstance the battery needed replacing they would contact me before any decisions. I was advised that most likely the ph...

Resolved! Netflix Included on Full Works?

I have a SIM-only Full Works contract which I'm using on an iPhone. I currently have Discovery+ as my included extra, but I'd like to swap to Netflix. However, when I try to swap, the only option available for me to swap to is Apple One. Can I do any...

Resolved! Upgrade

Hi, I upgraded yesterday to a 17 pro, but think I’ve made a mistake and should have gone for a 17 pro max. Can this be changed?

Resolved! check

I need a receipt for the iPhone 17 Pro Max.

Resolved! Sim

I need to send my phone for repair but I currently have an eSIM. I have my old phone but how can I transfer back to a physical sim?

Resolved! Help: Reconnect me to Customer Care

I have spoken to customer care and the man said he could help me with this and gave me the charge price, but our call dropped. I then tried to call back 4 times and all 4 different people said they don’t know what I’m talking about. What department d...

Resolved! Watch upgrade

I am trying to order a watch upgrade and the site keeps saying it is sending a code to the phone number associated to my current watch, I cannot complete the order until i enter the code.As it is paired to my phone the messages I can see are from my ...

Apple Devices

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