iPhone Air eSIM question?

[jean377]

Hi.

I am trying to transfer my phone number from my iphone 16 to my new iphone 17 air but it fails. I am following the on-screen transfer assistant but after 30 secs of spinning wheel it says that it could not transfer the number over and that I should contact EE.

Can you please help ?

[jean377 · Accepted solution]

Support helped me transferring the number as the transfer assistant on the iphone was not working. They got me to install the EE app on the new phone and requesting a new esim (same number) from there. Pretty quick to do but I wouldn't have known that without their help.

[Michael_D]

Thanks for the update @jean377. 

I'm glad to hear they got a way of getting it working for you.

Enjoy the new phone 🙂

Michael