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Upgrading

Khadim07
Visitor

‎27-05-2026 12:10 PM

 

Dear Customer Service,

 

I hope you are doing well.

 

I recently placed an order and received the confirmation email with the order number. However, I have not received any further updates regarding the status of my order.

 

Could you please let me know if everything is progressing normally and when I should expect the next update?

 

Thank you for your help.

 

Kind regards,

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎27-05-2026 12:20 PM

This is not CS. This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Rach_H
EE Community Support Team

‎27-05-2026 02:53 PM

Hi @Khadim07,

Welcome to the Community!

Could you let me know the phone you ordered, so I can look into the delivery timescales for this.

Rach

0 Helpful