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Upgrading

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Khadim07
Explorer

‎27-05-2026 12:10 PM

 

Dear Customer Service,

 

I hope you are doing well.

 

I recently placed an order and received the confirmation email with the order number. However, I have not received any further updates regarding the status of my order.

 

Could you please let me know if everything is progressing normally and when I should expect the next update?

 

Thank you for your help.

 

Kind regards,

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Leanne_T
EE Community Support Team
In response to Khadim07

‎29-05-2026 09:32 AM - edited ‎29-05-2026 09:32 AM

Hi there @Khadim07 

Thanks for coming back to us. 

The iPhone 17 Pro, Cosmic Orange 256GB, is currently showing in stock on the EE Shop online.

If you have had no further updates since you posted, please give us a call on 150 and the team will check the order for you. 

Let us know how you get on 🙂

Leanne.

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XRaySpeX
EE Community Star
EE Community Star

‎27-05-2026 12:20 PM

This is not CS. This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Rach_H
EE Community Support Team

‎27-05-2026 02:53 PM

Hi @Khadim07,

Welcome to the Community!

Could you let me know the phone you ordered, so I can look into the delivery timescales for this.

Rach

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Khadim07
Explorer

‎29-05-2026 05:01 AM

iPhone 17 Pro 256GB Cosmic Orange

thanks for your help 

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Leanne_T
EE Community Support Team
In response to Khadim07

‎29-05-2026 09:32 AM - edited ‎29-05-2026 09:32 AM

Hi there @Khadim07 

Thanks for coming back to us. 

The iPhone 17 Pro, Cosmic Orange 256GB, is currently showing in stock on the EE Shop online.

If you have had no further updates since you posted, please give us a call on 150 and the team will check the order for you. 

Let us know how you get on 🙂

Leanne.

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