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no order status or confirmation

tebogo11
Visitor

‎04-05-2026 01:14 PM

I ordered a new phone, and I can't find any status on the order. My current phone is broken, and I can see i have messages from EE but without being able to open my phone or have access to another phone to call you. I don't really know what's going on. 

I've tried using the tracking reference, but I just get an error, no status or anything.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎04-05-2026 05:26 PM

Hi @tebogo11 

If order tracking is not working then you'll need to speak to EE CS on 150. You'll need to use another device or try the message option on your account. 

You should download the DPD app as well becase you will need a pin for delivery.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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