Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 61355 Views
  • 91 replies
  • 28 Helpful

Apps

Hi, I have a Samsung A13.  If I play YOUTUBE  music as soon as I put the phone back in my bag it jumps to another site  .  Is there anyway I can stop it  jumping to other sites. It seems very sensitive to any movement.  Thanks.

Sue662 by Explorer
  • 290 Views
  • 2 replies
  • 0 Helpful

Pin

Hi I've just upgraded my phone and I need a pin so I can unlock my old phone 

Sarah831 by Visitor
  • 350 Views
  • 4 replies
  • 2 Helpful

Data not working

Hi,I'm traveling for 3 weeks to the UK so I thought the easy thing to do was to get a sim card for the month but it's not working. I tried restarting the phone, reseting the APN data, toggling on/off airplane mode and data usage but nothing works. Th...

Dada9109 by Visitor
  • 318 Views
  • 1 replies
  • 1 Helpful

Trade In Page on EE website

My current upgrade has the trade in old handset as part of the upgrade deal but the webpage doesn't work and the shop says they can't do it as I already have my handset. How do I do it?

goldvixis by Contributor
  • 273 Views
  • 1 replies
  • 0 Helpful

Asus ROG Phone 6

Now, a few times we have asked about getting rog phone phone and other phones for that matter. The rog phone is definitely popular enough now to see it on the EE store and the ROG phone 6 has just come.  We missed the others, we missed the ROG 5.  Le...

Chrisjp by Established Contributor
  • 7219 Views
  • 6 replies
  • 16 Helpful

Insurance Swap - Data Transfer

Hello allMy phone (Samsung S20) is being swapped on the EE insurance. Apparently they pick the broken phone up and the same time. How do I transfer the data - presumably the DPD guy wont want to wait?!?Cheers