Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

EE upgrade/phone update

Has anyone updated/upgraded their Android phone following receipt of a request from m EE to do so? I did and very much wish that I hadn't. The update has wiped out all of my folders and created a load of new, unwanted, useless Google apps. I can't f...

How to unlock old phone without afffecting new one

Any idea how I can unlock an old device without affecting my new one?Same sim taken out of one to to the other. ThanksAdele

Cant make or receive calls after upgrade

I upgraded my phone on Monday which was delivered yesterday. Tuesday I was made aware that I couldn't receive phone calls so tried calling wouldn't work either!! Should I have received a new Sim card with my upgrade? gone from S20FE to S2...

Hi i ordered a samsung galaxy 5 watch a couple days ago but still waiting for it

Resolved! failed insurance claim

I was trying to make a damage claim for my Galaxy S22 Ultra but couldn't find out to select from the drop box asking for my phone's model name.And my online claim was continuously declined. Does anybody have a suggestion for these?Thanks in advance

Good mid range phone

Looking for mid range phone on contract, any advice?

Resolved! Blackview mobile phones added to Coverage Checker

This is one for the EE Community Supervisors...Is there any chance of getting the BlackView range of mobile phones added to the Coverage Checker application..? If not, is there an equivalent make and model that we should use in their absence..?I'm cu...

Android Auto stopped working ?

HiWonder if I can get any advice on an issue I have started to experience with Android Auto on my Samsung galaxy A52s.Upto last week I have had no issues at all with AA on my current car and previous car. But from Wednesday it no longer connects. Th...

Z Flip 3 5g device failure

Has anybody else had problems with the Flip Devices? Mine was fine until I turned it off for 20 minutes but then when I tried to switch it back on it wouldn't. Sent it to EE to be repaired only to be told it would cost £750 to repair blaming a tiny i...

Re: Phone repair tinescales

Sent phone by your DPD collection on the 3rd of December and your website is saying you have not received it yet and it's the 9th of December now. Booking number EE-BK-001046533. Thanks