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S21 Reboot loop Stuck

Gareth2020
Contributor
Contributor

‎02-07-2023 05:24 PM

So my S21 decided to reboot itself during normal use.  Now it's stuck in a permanent boot loop where it shows the "Samsung Galaxy" screen and then just reboots itself again.  Software was all up to date, nothing new was added recently, this just started happening.

Samsung did say they had a few reports of this, but a software update fixed it, but mine is up to date. 

Any clues?  It's unusable at the moment 😞

0 Helpful
8 REPLIES 8
Northerner
EE Community Star
EE Community Star

‎02-07-2023 06:13 PM

Hi @Gareth2020 

Can you boot into safe mode, does that work. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Gareth2020
Contributor
Contributor

‎02-07-2023 06:56 PM

Hi @Northerner 

It just keeps going in this loop, can't even interrupt the boot sequence.  Every now and again it will complete the boot, but as soon as i start using the phone it goes into the reset / boot loop again.

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Gareth2020
Contributor
Contributor

‎02-07-2023 10:18 PM - edited ‎02-07-2023 10:57 PM

Finally got it into Safe Mode, was solid online for 2 hours, so I deleted a couple of apps I'd installed last few days.  Turned safe mode off, started reboot looping again.  Any way of finding out which app is causing the issues?

 

Starting to reboot loop in safe mode too.  Only just starting happening today, been fine beforehand 😞

0 Helpful
Katie_B
EE Community Support Team
In response to Northerner

‎03-07-2023 08:17 AM

Good morning @Gareth2020. 

If you are still experiencing this loop round please get in touch with our technical care team. 

The team can be contacted by call +44 7953 966 150. 

Katie

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Gareth2020
Contributor
Contributor

‎03-07-2023 10:37 AM

Hi @Katie_B 

I've been speaking to Samsung as well at the weekend, looks like a massive fault, possibly caused by a software update (they're aware of a few phones doing this).  Tried Safe mode, Factory Reset, the lot, still reboots randomly and is just unusable at the moment .  And, of course, a month out of the 2 year warranty !!  

0 Helpful
Katie_B
EE Community Support Team
In response to Gareth2020

‎03-07-2023 10:44 AM

Hi @Gareth2020. 

Thanks for keeping us posted. 

Did they advise on a fix for this?

Katie

0 Helpful
Gareth2020
Contributor
Contributor

‎03-07-2023 10:50 AM

Unfortunately not, they only thing they've offered is a chargeable repair now as it's out of warranty 😞

0 Helpful
Northerner
EE Community Star
EE Community Star

‎03-07-2023 05:44 PM

Hi @Gareth2020 

Boot into recovery and factory reset. 

If that doesn't fix it then you'll need to have Samsung look at it becase it maybe your motherboard over software.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.