New phone delivery

Steve006 · ‎14-01-2023

Hi I'm still waiting on my new device and the DPD website says there is an issue?

Northerner · ‎14-01-2023

It means it's delayed/lost/package is damaged or they don't have enough drivers to deliver your package on time.

You'll just have to wait as this is an issue with most delivery firms.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are 8am to 10.30pm every day.

Steve006 · ‎24-01-2023

Hi I ordered a new phone on the 28th of December and it still hasn't arrived, I spoke to on the 15th about it and they said it would be delivered with in 7days but it's still not arrived. I have spoken to DPD and they said the don't even have the phone to deliver.

Katie_B · ‎24-01-2023

Hi @Steve006.

Welcome back to the community.

What phone did you order? please also include the colour and memory size.

Katie 🙂

Scdj · ‎01-07-2023

Ordered two upgrades

One came the next day . Unfortunately still waiting for the other one.

Christopher_G · ‎02-07-2023

Welcome to the community, @Scdj

Which phone are you still waiting for? Please include the colour and memory size and I'll check our stock for you.

Chris