Community Activity

High ping times on EE Full Fibre

Hi all, Just posting this as it might help someone in the same position as I was. Migrated from Sky to EE full fibre and noticed my ping times were higher with EE. Managed to sort it by turning off the Auto DNS servers in the IPV4 configuration tab o...

Resolved! Changing account name but not banking details

HiI'm wanting to change an account to be in my name but not the banking details that are in the name of a family member as he is elderly and it makes stuff easier if talking to customer service or in store etc. I'm hoping to go to local EE store tomo...

Resolved! Scam calls offering 40% discount

020 8252 59820191 510 140501342 832001had calls from all these numbers today saying they’re from EE and offering a 40% discount promotion, when they asked how much my last bill was, and since they were all Indian voices, I hung up; assuming it was fr...

dzl by Visitor
  • 13326 Views
  • 55 replies
  • 18 Helpful

Resolved! Network problem

Hi, I have a problem with my number phone. I am in Poland now but my friends from Uk can't call me, my number does not match. Please help

Ana91 by Investigator
  • 475 Views
  • 13 replies
  • 3 Helpful

My account is closed?

So,  on the 16th of April, i called EE as i was getting multiple calls from random numbers saying i called them when i didnt. I called EE to report this and they said i could either change my number or block all the numbers i dont recognise. Frustrat...

Reece95 by Visitor
  • 36 Views
  • 1 replies
  • 0 Helpful

Terrible customer service, criminal service!

I don't know how to leave a review or feedback so I will tell this everywhere especially social media.I cannot believe how incredibly incompetent, rude and unhelpful the staff/managers are at EE billing!I took out a contract sum and was told it would...

Re: EE website and app is unusable slow, total rubbish

EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then...

RiaWoody by Explorer
  • 4467 Views
  • 44 replies
  • 79 Helpful

Xbox game pass ultimate

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

rhocar1 by Explorer
  • 135 Views
  • 4 replies
  • 3 Helpful

RECOVERY OF CLOSED ACCOUNT AND PHONE NUMBER

I  have a pay as you go number i have used for over 5 years. I travelled out of the UK for a year and when i tried to access my account through the app, it stated that the account is closed. I want the account reopened and my phone number retained. H...