Xbox game pass ultimate

[rhocar1]

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

[Debbie_G]

Hi @rhocar1.

Welcome to the community.

Just to double check, is this through your broadband package or mobile package?

Debbie

[rhocar1]

This is through my broadband package.

thanks

[Debbie_G]

Thanks for getting back to me @rhocar1.

Has it been more than 14 days since activation? If so, when you log into your account and go to subscriptions > manage gaming, do you see the option to add this?

Debbie