Xbox game pass ultimate

[rhocar1]

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

[Ali_A]

Hi @Goooner1 

Can you log out of the online account, clear your browser cookies and cache, then try again? 

Ali

[Goooner1]

Tried that. Also tried via the EE app, safari, chrome and edge with the same result on each one. 

Continue button briefly changes to loading and then just goes back to continue. 

Could it be anything to do with having a previous offer of Gamepass from BT? When I go to my Gamepass subscription details on Xbox it says something along the lines of manage via BT/EE. 

[Ali_A]

@Goooner1 

It should automatically swap over, but it would be worth cancelling anything that shows still being attached. 

I recommend giving Customer Service who will raise a webform to remove the old subscription. Once complete you should be able to activate the new one. 

Ali 

[Goooner1]

Gave CS a call this morning. Guy took the details of my gamertag and my Xbox associated email to fill in a form and said the offline team would get back to me within 7 days. 

Will see what happens. 

[Ali_A]

@Goooner1 

That's great! Please keep us updated with how you get on. 

Ali 

[Goooner1]

Had a call after about 4 days, followed up with a GamePass one month code to redeem, which I was told would automatically extend each month for the two years of my contract. 

Code redeemed with no issues, so far so good. 

[Peter_W]

Thanks for the update here @Goooner1 😊

I'm glad to hear our team have managed to get this sorted for you and all is looking good!

Peter