Xbox game pass ultimate

[rhocar1]

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

[Debbie_G]

Hi @rhocar1.

Welcome to the community.

Just to double check, is this through your broadband package or mobile package?

Debbie

[rhocar1]

This is through my broadband package.

thanks

[Debbie_G]

Thanks for getting back to me @rhocar1.

Has it been more than 14 days since activation? If so, when you log into your account and go to subscriptions > manage gaming, do you see the option to add this?

Debbie

[CollettChap]

Hi Debbie, I'm in a similar situation but with the package from getting a Meta Quest 3. it's only 6 days since receiving the package but was hoping to access it quicker. There's nothing on my subscriptions

[Rach_H]

Hi @CollettChap,

Welcome to the Community!

We're not able to get this set up before the 14 days expires, but after the 14 days we'll be able to get this sorted for you.

Rach