Xbox game pass ultimate

[rhocar1]

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

[Debbie_G]

Hi @rhocar1.

Welcome to the community.

Just to double check, is this through your broadband package or mobile package?

Debbie

[rhocar1]

This is through my broadband package.

thanks

[Debbie_G]

Thanks for getting back to me @rhocar1.

Has it been more than 14 days since activation? If so, when you log into your account and go to subscriptions > manage gaming, do you see the option to add this?

Debbie

[CollettChap]

Hi Debbie, I'm in a similar situation but with the package from getting a Meta Quest 3. it's only 6 days since receiving the package but was hoping to access it quicker. There's nothing on my subscriptions

[Rach_H]

Hi @CollettChap,

Welcome to the Community!

We're not able to get this set up before the 14 days expires, but after the 14 days we'll be able to get this sorted for you.

Rach

[CollettChap]

Hi Team,

still nothing and well over 14 days 

[Lesley_W]

Thanks for the update @CollettChap 

I'm sorry you still haven't received this. If you can give our customer care team a call on 150, they can look into this.

Lesley

[Goooner1]

I’m having the exact same issue. 

Switched over to EE broadband yesterday, had a text to activate Gamepass, tick the box to agree to the T&Cs, click continue and nothing happens. 

[Goooner1]

Similar problem here. 

go to my broadband account, manage, activate Gamepass, scroll down tick the box to agree T&Cs, click continue, looks like something is happening for a second or two, the continue box fades slightly, then goes back to bold. 

Refused to go past the continue.