Community Activity

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

wenklaw by Established Contributor
  • 19 Views
  • 3 replies
  • 0 Helpful

Safe search

Does anyone know why EE has safe search locked on my hand set? Had this happened to anyone else? 

Resolved! mobile plain upgrade

Hi guys. Maybe I want to "upgrade" my mobile plan but I can not do it.I can not see any plan because webside of EE is not working well as usually.Someone can solve this problem?Always I get "internal server error" when I try to "watch" the mobile pla...

flydomi1 by Contributor
  • 1071 Views
  • 16 replies
  • 4 Helpful

Need Invoice for AirPods

I am not an EE customer but EE had Airpods at a good price so I ordered them. I haven't got an invoice though and I need a VAT invoice for my expenses. There was no paperwork with them when they were delivered. When I log in I can see the order confi...

KS83 by Explorer
  • 26 Views
  • 2 replies
  • 0 Helpful

eSIM transfer failure!

Last Wednesday I was persuaded by an EE consultant to move from my BT account/numbers to EE. All I wanted to do was add data roaming to my BT numbers at this stage as my son and I were travelling the next day to the US. I was told that the eSIM trans...

DLW29 by Explorer
  • 64 Views
  • 11 replies
  • 0 Helpful

SIM serial number

Hi,The app wants my SIM serial number and im not sure where it is on the SIM. Ive tried the number on the old plastic card surrounding the SIM  before it was popped out, and that didnt work.I found the ICCID via an Android app and tried the last 12 a...

Bob923 by Explorer
  • 414 Views
  • 4 replies
  • 6 Helpful