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SIM serial number

Bob923
Explorer

‎25-05-2025 01:40 AM

Hi,

The app wants my SIM serial number and im not sure where it is on the SIM. Ive tried the number on the old plastic card surrounding the SIM  before it was popped out, and that didnt work.

I found the ICCID via an Android app and tried the last 12 and 14 digits of it which also didnt work. (as the app mentioned the serial number is either 12 or 14 digits long).

Is the serial number related to the ICCID ?

Thanks !

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎25-05-2025 12:23 PM

@Bob923 , I have the IPhone, and have just checked , not sure whether it is the same for Android, but I had a look under General and then About and it showed the IMEI, but there is another way to check by texting, hopefully someone can let you know how to do it, as I have not needed to.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
Peter_W
EE Community Support Team

‎25-05-2025 02:54 PM

Hey @Bob923.

Welcome back to the Community 😊

What in the app do you need the SIM serial number for?

The serial number should be 12 digits and printed on the front of the SIM, and this should correspond with the last 14 digits of the ICCID in your iPhone settings.

Peter