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SIM cards & Porting

The place to ask your questions about SIM cards for any device. and porting your number

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Number not correctly ported

Hi,I have ported my number away from EE to a new provider, however they appear to have messed up the porting and have said i need to request another PAC code from EE, however i can't find anyway of doing it as my number has now partially at least mov...

Resolved! Closed account - Getting a new sim with same number

Hi, I am a resident of India. I was in the UK in 2023 and had an EE sim as my primary mobile number. When I moved to India, due to inactivity, my EE account got closed and the linked mobile number was re-circulated for new assignment. Is there a poss...

Resolved! PAC code still not actioned.

I have just moved from O2 to EE and the text I received when I submitted the PAC code said my number would be transferred by 6pm on 20/1/25 however it’s still not transferred over. How much longer will this take. I’m very disappointed with this. 

Emsha69 by • Visitor
  • 415 Views
  • 1 replies
  • 2 Helpful

Changing from sim to Esim

I need to change my physical sim to an Esim so I can have another SIM card in (for business purposes). How do I go about activating an esim on a phone that has the physical sim in it? thanks. 

Aleshajc by • Visitor
  • 1082 Views
  • 5 replies
  • 0 Helpful

Resolved! Cannot make calls after changing phone

I changed my handset at the weekend and all my data etc has been transferred to my new phone.  I haven't changed the SIM. when logging into my online account it says my account has been cancelled - which I didn't request. I now cannot call EE to get ...

AL203 by • Investigator
  • 1224 Views
  • 9 replies
  • 5 Helpful

Resolved! Security

Hey everyone i was wondering if anyone has received a phone asking about sending them a new sim card to update old one as it's not compatible with the new BT Internet EE collaboration. Just call was from a mobile number and sounded like an Indian cal...

Resolved! Old number not transferred properly

I got my new sim and sent the pac code across and my old number has been transferred. I've restarted my phone as instructed and when I check the number for my phone its my old number which is what I want it to be. People can contact me using my numbe...

Sam19932 by • Investigator
  • 871 Views
  • 5 replies
  • 5 Helpful

Resolved! sim card not activated

hello. i bought a new sim card on a sim only day yesterday. the sim card has been in my phone for nearly 24 hours and still hasn’t come on. what can i do 

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