Old sim number in About phone settings years after porting

[d62vm]

Moved from Lycamobile to EE years ago, ported the number and everything was working fine. It still works fine like getting text messages to my number etc.

However, I ordered a 2nd EE sim to have two, put the second one in and when I launched the phone, it prompted  me to sort out the 2 sims. The original one is showing the old sim card number. When I check the About phone settings now - it's also showing the old number, the one that was there when I moved to EE originally. However, as soon as I bought a new sim I ported the number at one of EE's shops.

It seems that it's working correctly and my ported number is still available, but seeing the old sim number appear in both settings and when I text 150 with NUMBER is concerning. Feels like using the 2nd sim forced this? unless I've missed this for years and for some reason it's still showing the sim's old number years after it was ported.

When I'm checking My EE and the current plan, it has the correct phone number. Will this result in any possible mixup somehow?

[Alex_H · Accepted solution]

Hi @d62vm,

Welcome to the EE Community 🙂

When you first insert a SIM into a phone, it will read the number on that SIM and populate that number in the settings as your number. 

However once you port in as you have, that number would no longer be functioning on the SIM as it has been replaced by your ported number. The number that is active on the SIM is the only one that matters, the number showing in the settings is just the saved info on the phone based on what it first read off the SIM but otherwise has no function. 

So it will have been that way since you inserted the SIM originally, but as it has no actual impact you likely wont have noticed until it popped up with the second SIM inserted.  

If it is an iPhone you use, you should be able to manually update the number by going to Settings> Phone> My number and editing there. Androids usually wont have an option to manually update, but you can sometimes force it to update by removing the SIM for a few minutes, restarting and re-inserting the SIM.

 You can also call us on 150 and one of our guides can send through an refresh to your SIM which can help update it. Or if a family or friend has an iPhone you can pop your SIM in there, manually update and save and then pop it back in your phone. 

But as I say this number being saved in your settings should not really have any impact on the actual function of your phone and your actual number will still be the one active on your SIM for calls and texts etc. 

Alex


 

[Chris_B]

@d62vm  If it’s a iPhone you need to switch off iMessage and FaceTime and then restart the device.  Then check your number again in settings>phone. You can not manually change this as it picks up the number from the sim,   a ported in number it doesn’t update this in settings>phone as it latches on to the original number and iMessage and FaceTime hold on to that number so it doesn’t change to the now ported in number. 

[coadhall]

I have been looking into this as I have the same issue, and I notice each time the EE assistant says it should not be an issue, I beg to differ, I recently had issues with Samsung wallet, and when trying to re-instate my bank card, I get the message that I cannot authorise the card as the number my bank holds does not match my mobile number.  Now I know that is not the case, but ot seems that Samsung wallet security is reading the sim card and saying this does not match.  SO how do I get a Sim that matches my actual phone number?

[Peter_W]

Hi @coadhall.

Welcome back to the Community.

If you check the contact card for yourself in your phone, does this show the correct number?

Have you ever tried receiving a replacement SIM, too?

Peter