SIM cards & Porting

Resolved! Mobile number I want to keep my original number Ee have sent me a sim with a new

I want to keep my original number Ee have sent me a sim with a new number I don’t want

New phone nightmare

I have upgraded my phone and the sim isn't working in my new phone. And i have no network in my old phone. I have no network and no access to another phone to call

Hello I’ve got a ESIM in my 16 pro max but looking at going back to a normal sim as it’s easier to transfer to new phones, so if I go in a store with my ID to transfer my eSIM to normal sim will I have working sim that day or will I have to wait whi...

Resolved! Change phone number

Need to change phone number keep getting abusive text messages

Resolved! Old number ported across, but iPhone has retained new sim number

As per the title, I’ve had my old number ported across from BT and I’ve checked it is actually being used by my phone (when I text someone) but ‘My number’ in settings still lists the new SIM card number. I’ve tried to change it and save it, but it a...

Resolved! Can't find eSim

Received new Samsung device today, no qr code for eSim in box or tge Samsung buds I was expecting. I have an email with a link to the EE website but no prompt appears to downlan eSim, has anyone else had this issue and does anyone know where I can do...

Resolved! Replace sim

Hello

A tale of two SIMs

I had a Moto G on EE for years, starting 2013, but was told the service it used was going to be discontinued in early 2023. So I looked at deals for a new phone, a mid-range Samsung, but I couldn’t make EE’s numbers work for me, so I went with a two-...

Just got my new s25 ultra today

Just got my new phone and carnt use it as no esim and no were on ee app to download one help please

Resolved! Asked for old number, was given new number.

For some background, I had previously been on a pay as you go plan with EE with my old phone. About a month ago I ordered a new phone through EE, and opted for a physical sim card. When I received the phone I put the new sim card in, but I wasn’t rec...

SIM cards & Porting

Forum Posts