Smart Wifi pro wired backhaul issues

[wenklaw]

Hi

I have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me maybe the wifi pro device is losing its wired backhaul connection and falls back to a wifi backhaul connection.  If i power cycle the wifi pro it will be back to 900-1000mb again but within a dew days back down to 400 etc, i am using CAT6 cabling.

Unfortunately due to using the EE smart hub and wifi pro on my BT fibre connection it seems i cant see how the wifi pro is connecting, wifi backhaul of wired. 

Anyone else had this issue? I can only guess that the cause is the cabling maybe however i have changed out the patch cables and never had an issue with my Deco XE75, always connected via wired at 2.5gb.

[JimM11]

@wenklaw More so what are you doing and the setting off the EE Smart hub you have connected and where!

[wenklaw]

Sorry mate I don’t understand what you’re saying?  
My set up is as follows,  I have a wired LAN at home, the EE WiFi pro is connected to my wired LAN in my office/study which then connects via CAT6 back to the EE smart hub pro router.  

My question I suppose is this, has anyone else who connects the WiFi pro via a wired backhaul back to the EE smart hub pro seen a degradation in speed they see on devices connected to the WiFi pro? I see 1000meg for a week then it degrades to 400meg, which as I said suggests the backhaul is switching back to wifi as that’s the speed I see if I disconnect the LAN 

[JimM11]

@wenklaw Do you mean a EE Smart wireless Pro is wired to the EE Smart Pro Router. Speed issue's and backhaul issues with regards to i think the pro where in a topic couple weeks ago very similar Bob Pullen was involved so you may be able to see it somewhere.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi

Set up your EE Home Broadband hub | Broadband help | EE

[Colesey]

I have a similar issue with mine. 
Cannot achieve over 500mbps on 5ghz when connected to a backhauled node but when on 6ghz I get full speed. If I connect to the router on 5ghz I get full speed but not on the wired backhaul node. Used to get full speeds on both 5ghz/6ghz. 

think they need to release a firmware update.

[JimM11]

@Colesey Was trying to remember was a bit off (too and fro) with speed test's etc and Bob Pullen was on the ball with it and the OP  discussing it all, do you remember if you or what posting it was on!

[Colesey]

I can’t remember Jim unfortunately 🥲 I think Bob was going to do some tests on his system but don’t recall him ever coming back with the results.

[JimM11]

@Colesey Same for me had a search but you know how that goes, gave up trying to find it!

[Ewan15]

@JimM11  If I remember correctly Bob and another person Identified an issue with wired backhaul on Pro devices, whereby it would give full speed in one direction and a greatly degraded speed in the other.

[wenklaw]

I’ve completed a bit of testing as follows:

When the wired LAN is connected the WiFi pros light is a stable light blue, when I remove the LAN the light goes orange/yellow.  However when I see the speed drops the light is solid blue and only goes orange/yellow if I remove the LAN cable, this suggests to me the backhaul is still wired when I experience a drop from 1000mb to around 350mb.

I had moved things about the other day and in doing so ‘may’ have swapped the backhaul  from port 2 to port 1 on the WiFi pro, it’s a possibility though not a certainty.  I swapped the backhaul wired LAN to port 2 and so far haven’t seen any speed drops, possible port 1 faulty?  Time will tell as I expect if it’s going to degrade it will do in the 24 hours.  It makes sense as have had it running fine for a couple of weeks prior to this happening.  Although is it possible for a faulty LAN port to behave in this manner?