The EE Community

Can't make phone calls despite having roaming. Network busy is all I get

I am in a EU country and despite having roaming, and no spending cap, I can't make phone calls or send messages. Anyone know why? Any solutions? Thanks  

Handset repair never happened

I rang about having my phone sent off before warranty ran out then was told I’d get it sorted after the holidays they’ll call me to do it which never happened I had asked multiple times since but was out of warranty and no insurance yet it was a hard...

Smart Wifi pro wired backhaul issues

HiI have my EE smart Wifi pro connected to my EE smart hub pro router via Cat6 but i am seeing the following issue, after a day or 2 speeds via the smart wifi pro drops to around 350-400 (I have 1000mb) from around 900-1000mb which suggests to me may...

Broken dial tone

Can anyone tell me why my dial tone is “broken” I.e. it has breaks in it rather than a continuous tone. My phone is connected into my broadband hub. Can I do anything about it? 

Petition to allow landline voicemail to be turned off completely

I like many as I  have seen on here want to be able to turn off my landline voicemail, and was very frustrated when I found that this was not possible. It’s also makes it extremely difficult for people with mobility issues to answer the phone before ...

Sim

I need help with my sim 

Early Termination Charges in Sky

A few weeks ago, a sales representative from EE came to my house and informed me that new fibre optic cables had recently been installed in the area. He asked if I would be interested in switching my internet service to EE, mentioning that the infras...

How do I unlink a device from my account?

Very bad customer service

Two weeks ago i made complaint and was told yes it will be looked in  today I get a text to return equipment  so I rang up  and was told the person how is dealing with my case will be in after 4pm today  and I will email as a matter of urgency surpri...