Broken dial tone

ErnieS · ‎11-08-2025

Can anyone tell me why my dial tone is “broken” I.e. it has breaks in it rather than a continuous tone. My phone is connected into my broadband hub. Can I do anything about it?

XRaySpeX · ‎11-08-2025

Could it be that a VM is awaiting you? Dial 1571 & see.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ErnieS · ‎12-08-2025

Sorry, no that didn't work but it did help me connect my mobile to my voice mail, so thanks for that!

Ali_A · ‎12-08-2025

Hi @ErnieS

Is the broken dial tone in a pattern, or does it sound like it's partially cutting out?

Can you describe the pattern?

Ali

ErnieS · ‎12-08-2025

I would call it stuttering. Its purr-purr-purr on a regular basis, about 50% silent, 50% dial tone.

Ali_A · ‎13-08-2025

@ErnieS

That sounds like the same notification for having a voicemail message waiting.

Can you try calling your landline number and leaving a new message yourself, then listen to it and delete the message it should then restore your normal dial tone.

Let me know how you get on.

Ali