Interrupted Dial Tone

Crinkmeister · ‎21-03-2026

For the past week or so, I am getting interrupted dial tone. Three tones then nothing. There are no voicemail messages (1571). I have tried two different phones, unplugged and plugged the wifi adapter, plugged the phone directly into the hub, initiated call from phone - successful, called the phone from another phone - successful, rebooted SmartHub, re-paired phone wifi adapter. Nothing makes any difference. Hub manager is showing "In Use", even though the phone is not in use. Any suggestions please?

Ali_A · ‎22-03-2026

Hi @Crinkmeister

Text PHONE to 66033

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 mins to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Find out more, and alternative steps to follow at Fix common home phone faults.

Ali

View solution in original post

XRaySpeX · ‎21-03-2026

Means there are VMs awaiting you. Dial 1571.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Crinkmeister · ‎21-03-2026

I tried that several times. There are no messages as my phone captures them before voicemail kicks in.

XRaySpeX · ‎21-03-2026

@Crinkmeister wrote:
my phone captures them before voicemail kicks in.

Not if you're on the phone when someone calls & leaves a msg.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Crinkmeister · ‎21-03-2026

Still no messages on 1571

XRaySpeX · ‎21-03-2026

Well, I made my suggestion when you had only a bland non-Q in the Subject heading with no explanation. 15 mins later you added all that stuff about what was actually happening.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Crinkmeister · ‎21-03-2026

I'm so sorry. I accidentally pressed the submit button before typing the full text.

Ali_A · ‎22-03-2026

Hi @Crinkmeister

Text PHONE to 66033

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 mins to book a slot.
If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 mins to help solve your issue.

Find out more, and alternative steps to follow at Fix common home phone faults.

Ali

Crinkmeister · ‎23-03-2026

Ok dial tone got fixed with a call divert reset which I never set anyway and/or reset button on hub. Thanks to nice lady who called me from Manchester. Now dialtone is correct but just has a buzzing sound which kicks in after about 3 seconds. The buzz is only on dialtone via the wireless adapter and not with a direct plug in to back of hub. The buzz is not there on a call. Maybe a different hub wifi issue.