Hi Jim, You did well to find that out. I found only one thread on the subject and no solution was identified, the trail just stopped in Jan 25, with the OP still seeking an answer.
As to your suggestions...I tried dialling the home phone from my mobile and the home phone was indeed 'ringing', it just wasn't making a sound, so had I not been looking at it, I'd never have known. As the phone numbers that didn't ring, as far as I could tell, out were those belonging to friends and family (a subsequent call from EE rang out fine ????), I suspected call-barring or something, but the phone reset didn't make any difference, neither did cancelling all divert and barring functions. I even removed all stored numbers from the handsets and this made no difference. As mentioned above, I was called by an EE tech yesterday, Matthew, and he was mega-helpful I have to say. His solution in the end, was for him to call my landline and for me to then press and hold, then press repeatedly the Vol+ button on the handset till it hit maximum and to not answer the call. Thereafter the ringing out sounds were functional again, though the ringtones remained inaccessible. And before anyone suggests it, the ringer hadn't been turned off i.e. set to zero.
So, all was fixed, except that the ringtone adjust functions remained unavailable, so Matthew spoke to his manager and in light of some other mishaps on EE's part, arranged for me to receive new EE handsets which arrived this morning and are currently working exactly as advertised with full functionality.
I'm more impressed with EE this morning, as yesterday I managed to get almost all of my issues resolved in the course of two phone calls. The one remaining issue is their previous failed attempts to merge my year-old mobile contract with my two-month old Broadband and TV contract, but I'm assured (for the fourth time) that this will definitely happen in the next 6 or 7 days.
Thanks for taking the time to assist Jim, I appreciate it.
