13-10-2024 11:59 AM
EE TV was installed on 2rd October. The picture keeps pixelating / dropping out and loosing sound.
The sound volume is also poor.
Disappointed with this situation. What can be done to stop this happening.
Solved! See the answer below or view the solution in context.
18-10-2024 01:13 PM
Hi @NickScott44 one of the main issues you're having is WiFi congestion, there are approx 21 other Wi-Fi networks on 5GHz detected nearby, at least 10 of which are using the same channel (36) - in essence it's a bit like the M25 at rush hour where everyone is jumping between lanes. The congestion will impact multicast most as it's very time and continuity dependant but even streaming services could begin to ratchet down the bit rate profiles to try and promote connection over quality.
You mentioned PLAs - whilst these have fallen out of favour, if direct wiring is not an option, they remain a good idea in principle provided they're recent models using HPAV2 standards and using the wired connection will remove the Wifi congestion and reduce the interference (assuming the home electrics are clean) . It also looks like you're using a Smart Hub 2 as your router - getting the latest SH3 would allow a greater range of Wi-Fi access channels to be used, which will mitigate if not eradicate the issue. Worth looking at.
Drop me a line here if there's anything we can do to help,
Cheers
David
13-10-2024 12:03 PM
@NickScott44 Are you using Arial mode or IP mode ? Is this pixelisation when watching TV channels or Netflix,Now TV etc etc
The volume can be fixed by turning the volume up directly on the TV.
13-10-2024 04:46 PM
Thank you, Chris. EE box uses network connection.
I have to set TV volume to three time the levels that we had with Sky.
13-10-2024 04:48 PM
Pixelation is when watching TV, I Player, recordings etc.
14-10-2024 11:09 AM
Hi @NickScott44
Are you connected by WiFi or ethernet cable? The wired connection would give you a better experience.
What speeds do you typically get from your router?
Chris
14-10-2024 07:45 PM
14-10-2024 07:48 PM
Connected by Wifi.. Would powerline ethernet connectors be useful?
15-10-2024 01:02 PM
Launch the Netflix app on the TV Box and select the "Get Help" option. From there, you'll find a speed test - what speed does that show the box is receiving?
15-10-2024 01:49 PM
17-10-2024 07:11 AM