Very bad customer service

[Lee14801]

Two weeks ago i made complaint and was told yes it will be looked in  today I get a text to return equipment  so I rang up  and was told the person how is dealing with my case will be in after 4pm today  and I will email as a matter of urgency surprise surprise no got back to me so I’m no more the wiser ? Any advice from anyone 

[Northerner]

Hi @Lee14801 

There is no account access on these forums. 

Once you have received your deadlock letter you can escalate to the ombudsman. Alternatively call EE CS again. 

Thanks 

[Lee14801]

Thanks northerner haven’t received any correspondence just that Text saying you need to return the equipment so I don’t know what’s going on. It’s like ee is  imposing everything

[Christopher_G]

Hi @Lee14801 

Welcome to the community.

Have you heard from the person who's handling your complaint, since posting? It may be worth giving us a call again to see if someone can help you with it, or get in touch with the handler.

Keep us posted on what happens please.

Chris

[Lee14801]

Hi  Christopher _G No I haven’t but I rang this morning I hope it should be sorted by Friday hopefully but I’m not banking on it 

[Christopher_G]

Thanks for updating us, @Lee14801 

Fingers crossed. Let us know how it goes please.

Chris