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Purchased Samsung TV with TNT Sports - cannot activate the sports anywhere

Stoobs
Visitor

Purchased the DU8000 Samsung TV via add to plan

Was supposed to have a 24 month TNT Sports included 

I’ve been through my account and can only find options to buy TNT sports rather than activating it

19 REPLIES 19
Weerab2024
Scholarly Contributor
Scholarly Contributor

Would the TNT sport access not come via Discovery plus?

If so give this link a try https://support.discoveryplus.com/gb/Answer/Detail/000004118

EE Apple TV box, EE mini box, Full Fibre 900, Sky Stream
Georgie1995
Explorer

Hi I am having same issue - did you resolve? 

Alex_H
EE Community Support Team

Hi @Georgie1995,

Welcome to the EE Community

Did you take out the Samsung TV bundle as an add-on to your mobile plan? If you check your Mobile add-ons via your online account on the app or website, is the bundle showing in there?

If so have you tried heading to ee.co.uk/tntsports and entering the mobile number the bundle has been added to, it will send you a PIN to confirm and then if the bundle is active it should show the TNTSports there to activate.

Alex

Taffrican
Contributor
Contributor

I’ve got exactly the same problem, I wasn’t sent a link or email, no paperwork, nothing, I bought the tv which has been delivered and now nothing, did you find a solution?

thanks

Mike

DarrenW-Tech
EE Product Expert

Hi All, anyone experiencing this issue can you please send me a private message with your mobile number and we will investigate asap.

 

My colleagues call me Dazzler

Hi, 

 

I am having exactly the same issue. What can I do to resolve?

Hi Leone, I called this number 0800 0790 062 and they sorted it within a couple of minutes.

Hope this helps.

Mike 

Hi was there ever resolved as I’m having the same issues and EE don’t even know how to sort it out themselves when I call as I toke this as a add on package; 

 

Product: Samsung 55 inch DU8000 Smart TV 24 month bundle with TNT Sports
Quantity: 1
Pay Today: £1.00
Pay Monthly for 24 months: £17.00

when I call they lie to me saying tnt isn’t included when it’s all over my emails from EE but no matter what I do I can’t activate I don’t know how to do it myself 

Christopher_G
EE Community Support Team

Hi @NaomiiLeeLA91x 

Could you try giving the contact number on this Manage Your Subscriptions help page a call please? 

Hopefully, that will help you get it set up.

Chris