The EE Community

Trying to call Austrian number +4351717

I am trying to call OBB in Austria, using +4351717. I have roaming and international dialling included. I get the message it is not been possible to connect your call.When I do this from my BT phone it works without a problem, when I try it with my E...

Cannot order broadband online: "Sorry, something went wrong on our side"

HiMy previous contract has ended and I wanted to get a new one. However, I've been unable to make an order online for weeks now.Currently, I can access the online shop and see available deals. I can select one and go through all the extras you're off...

My phone bill is too high

My phone bill is way too high a month

I wish to cancel my contact ASAP

Not had any signal for a week at home

I can’t call out to get help, waiting for an upgrade but delivery company can’t contact me to give me security code to deliver. Can someone contact me. Post code is Eh164uz 

Missing IPv6

I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?

Spam switch - ‘on’

I took out a new contract, but opted out of the new “spam blocker” as I’d never really needed it. But since my new contract started I’m being inundated by spam calls and messages. Almost like someone knew I didn’t pay the extra charges Was this syst...

Orders

I ordered a phone and SIM card 4 days and got an email with a reference number and saying it would be dispatched in a day or 2, haven't received any correspondence since 

Unable to access services abroad. EU and non EU

Hihas an issue earlier this year where I was unable to access services in Norway - tech support thought it was all solved im now in Egypt and unable to even send texts to 150. causing me big issues as 2FA texts not coming through. only option I can t...