The EE Community

Free Samsung Glaxay Bud with S25

Is anyone still waiting for the link to claim their Samsung ear buds? I ordered my S25 in Janiary, received a text on 4th February to say I was eligible and will receive a link to claim in 45 days but still not received this. I spoke to someone via c...

Hi. I have been here in Australia (Sydney) for the past 4 days and have the EXACT same issue.  I notified EE prior to my departure that I will be in AUS, removed my spend cap, authorised my 5 day abroad pass and turned on roaming once we arrived. I a...

Split Wi-Fi bands

I need to be able to split my Wi-Fi bands. I have a BT router but have switched to EE. I have the attached message on my TV so need to be able to split the bands and rename them so I can connect relevant devices to the correct band. 

ESIM not working

I had issues transferring my eSIM I spent an hour chatting to get it resolved, it took almost 24 hours to work and not just another 24 hours after working it’s dropped off. I have tried to reach out on the app but it keeps referring me to call 150 or...

Network problems in Pinner, Harrow (NW London)

We have experienced network issues in Pinner, Harrow (postcode HA5 3**) for nearly a week. This is causing issues as we rely on this network as our main source for internet connectivity. Usually similar issues have been resolved within a day or two a...

I want to Leave EE due to the huge price increase

The subject explains really why I want to leave EE. I'm 1 year and 4 months into my contract and with the huge price increase imposed on the contract I'm looking to leave.  According to Citizens advice I have the right to cancel my contract with in 3...

Device plan Bills/Payments

Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...

Cant add roaming data in USA

I cannot seem to be able to successfully use the app to change my account to be allowed to add data so I can add data for roaming in USA. When using the text message link to buy the data add on, I'm told I don't have permission to buy data. Yet when ...