Device plan Bills/Payments

ClareD76 · ‎06-04-2025

Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd already changed the plan's DD date and thought it was meant to automatically change both DD's. But it doesn't.

Ali_A · ‎07-04-2025

Hi @ClareD76

When you call Customer Service on 150, ask for the Flex Pay billing team, they will be able to align your Device DD date to match your bill DD date. And also make sure both dates are after pay day.

Ali

View solution in original post

Northerner · ‎06-04-2025

Hi @ClareD76

Give CS a call on 150 and they will change the date. You may need to pay the difference between the date changes.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

ClareD76 · ‎06-04-2025

I thought that. But when I called, the lady couldn't change the date either. It wouldn't let her.

Ali_A · ‎07-04-2025

Hi @ClareD76

When you call Customer Service on 150, ask for the Flex Pay billing team, they will be able to align your Device DD date to match your bill DD date. And also make sure both dates are after pay day.

Ali

Varunsingh48 · ‎15-05-2025

Hi i want to pay my outstanding balance can you help me in that

Varunsingh48 · ‎15-05-2025

Hi i want to pay my outstanding balance can u help me in that

Michael_D · ‎16-05-2025

Hi @Varunsingh48

Welcome to the community.

You can see information on the ways to pay your outstanding balance on our Ways to pay your EE Mobile bill page.

You can also give our billing guides a call to make a payment over the phone or use our Fast Payment page, which just needs your mobile number and the card details.

Michael