The EE Community

Broadband

Iam due to take over the line in my current property on the 18th of august as the other person did not cancel there service iam trying to use the smart hub in the mean time but it won’t allow me to as I think it’s still picking up the others persons ...

Order

I ordered phone and SIM on 1/8 was showing despatch day after  had no notification no delivery date.im a new customer to EE  and it not looking good at moment 

Repairs

I have booked my phone in for repairs last week. I was told DPD was going to pick it up. How long does it usually take for them to pick up a package? I have had any contact from either EE or DPD.

HOW DO I LEAVE A REVIEW FOR A MEMBER OF STAFF

I would like to leave a review for a member of your team the wonderful lady was called Dina in customer service she went beyond my expectations and was so so polite , helpful and bubbly and she is an asset to your team and there should be more the fo...

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Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

I want to view my bill I have no EE app on my phone - I use a laptop

my Galaxy ultra watch 8 has not arrived

I ordered  my galaxy watch  ultra  8 on the 25th of July and it has still not arrived i got my confirmation email  and had checked my order on the ee app and it says order dispatched. But it has still not arrived 

Roaming in Madeira

Hi all,I’ve just landed in Madeira, Portugal, and have a text from EE stating I can use my roaming pass so can use my minutes and data…how do I check this roaming pass as I don’t know if I have one and I’m not wanting to get a massive bill.Is there a...