26-04-2023 02:55 PM
Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen
26-04-2023 09:42 AM
im getting the same exact issue
26-04-2023 03:01 PM
Same issue here.
Tried different browsers and different networks too... Upon further inspection, I noticed the actual screen is hidden (Dev settings) but can't make it visible for some reason using the Safari Dev tools. For now, I can't update my card 😕
26-04-2023 05:25 PM
Hi @raik and @hello_mrsun
Are you trying to do something specifically? Are you able to try on a different device?
Chris
26-04-2023 05:35 PM
im trying to pay for my monthly pack with a new card, i get this issue regardless of browser or device and yes your quick top up method aswell
26-04-2023 05:37 PM
Same. Need to update my debit card info to pay for the upcoming month.
26-04-2023 05:38 PM
Thanks for explaining, @raik
I would recommend speaking to our Mobile Care team so they can look into what may be causing this.
Chris
09-07-2023 05:03 PM
We shouldn't have to speak to your mobile care team, we should be able to use web pages that work
09-07-2023 10:18 PM
@pdenman : Worldwide not all webpages work & you need to contact the site owner if you hope to get it fixed.
06-12-2023 05:33 AM
I have the same problem.