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This content is blocked. contact the site owner to fix the issue.

raik
Investigator
Investigator

Tried multiple devices and browsers and get this same issue everytime i get to the Confirm and Pay screen

43 REPLIES 43
raik
Investigator
Investigator

im getting the same exact issue

hello_mrsun
Investigator
Investigator

Same issue here. 

Tried different browsers and different networks too... Upon further inspection, I noticed the actual screen is hidden (Dev settings) but can't make it visible for some reason using the Safari Dev tools. For now, I can't update my card 😕

Christopher_G
EE Community Support Team

Hi @raik and @hello_mrsun 

Are you trying to do something specifically? Are you able to try on a different device?

Chris

raik
Investigator
Investigator

im trying to pay for my monthly pack with a new card, i get this issue regardless of browser or device and yes your quick top up method aswell

hello_mrsun
Investigator
Investigator

Same. Need to update my debit card info to pay for the upcoming month. 

Christopher_G
EE Community Support Team

Thanks for explaining, @raik 

I would recommend speaking to our Mobile Care team so they can look into what may be causing this.

Chris

pdenman
Visitor

We shouldn't have to speak to your mobile care team, we should be able to use web pages that work

XRaySpeX
EE Community Star
EE Community Star

@pdenman : Worldwide not all webpages work & you need to contact the site owner if you hope to get it fixed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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Adsani
Visitor

I have the same problem.