The EE Community

EE broadband will not link in the app

I have just been moved from BT broadband to EE, I already have an EE mobile account but I cannot link my account in the app, had several conversations with EE CS and the tech team but still not resolved, are there any known issues with the app and li...

Change physical SIM for eSIM - How is this done, im totally baffled. Help needed

Good afternoon! I recieved a message from EE stating that I could update my physical sim to an esim. Sounds good, but I'm totally baffled and getting ready to give up.Can someone reply with the step by step method of doing the (Which buttons to click...

I cannot make any phone call after new ROW set up on my phone

I have problems with my phone network and the mast my phone rebooted twice

I have problems with my phone network and the mast my phone rebooted twice and it  gooses to emergency calls,  please keep up dated 

Making and receiving calls

Hi I am having trouble making and recieving calls, I am currently in the USA and I have the full works tariff, it was working fine a week ago and now I’m getting no dial when making a call so I can’t even contact EE support.I have tried all settings ...

Pay as you go

Hello, I am an Ee pay as you go customer abroad in Thailand. I would like to send a text but they are not delivering please can you help? This morning I put £5 on my account. 

Additional payer authentication required to complete your payment.

I am getting a blank white space underneath the ‘Additional payer authentication required to complete your payment.’ when I try to top up.  It’s been like it for days can anyone help, thanks.

Iphone going straight to voicemail

My iPhone on EE doesn't received some calls. They either go straight to voicemail or the caller receives the message that the phone is unavailable. The numbers aren't blocked and I have reset all network settings.Any ideas? It is driving me mad! Nick

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Deactived number

Hi, my numbers been deactivated due to inactivity. I'm trying to reactivate it but i have no idea how, I'm trying to find live chat but i cant access the app due to it asking for my mobile number. Any help would be greatly appreciated.