Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

[XRaySpeX]

@Paw5 : Which EE hub? Read a label or post a px.

[Paw5]

Hi Mark it's the smart hub plus

[JimM11]

@Paw5 Can you define what in particular is rubbish with regards to this router and the one it has replaced? 

[Paw5]

I had bt hub for 3 years no problems the ee hub I haven't had a day where I
have to rebot it & constantly doing speed test

[Wraith1273]

@Paw5 Defintely shouldn't do that.  I have had it connected since I switched from BT about a week ago.  I haven't had to touch it since.  Just call the numbers Jim has supplied above and they'll run some checks.  Or just use the EE app for the checks.

[Wraith1273]

@Paw5 To get to the test in the app.  

Logon and from home go to manage at the bottom, middle of the app  

Scroll down to run a speed test and tap it

It will run and give you a status, then you can test your broadband connection, tap on it and it will test and show what the connection is like.  Tap on still having problems and you will see test you broadband, tap it and it will run a long test for inside and outside of your home.

It will give you options  and they'll restart the hub, and they'll send a text message if you provide your mobile.  This will give you a start on resolving things.

[JimM11]

@Wraith1273 @Paw5 And if the test does not run from the app, which sometimes it will not you can run test from service link, also depends on New/Legacy EE account type. Failing call CS and have them test, do not keep powering off/on especially if on older fttc copper connection, re booting is not your solution. And if you still have your old BT hub, you can always re connect it as it should work fine on the broadband....

[RachT123]

I don't think it's "rubbish" (I haven't had problems with the hub itself asuch since the service started on Friday, but looking to replace it for other reasons)

@Paw5 What do you mean by constantly doing speed tests - is this because your devices are struggling to connect to it?  (this can be for a lot of reasons apart from there being a problem with the line itself, though the hub restarting itself is strange)

For instance, are you struggling to get a connection upstairs?

[Paw5]

I'm in a bungalow with concrete walls they hooked up my bt hub in my
bedroom at the front of the house it worked for 3 yrs